Dear Dean,

First of all, thanks four your reply.

> We did a semester survey once with a form asking 
> "Was the Special Collections staff helpful?" 
> "Did you find the information you were looking for?" 

So, you made your own survey. That sounds interesting,
but what about the psychometric properties of your sur-
vey, did you work with psychometric expert besides you?

I tell you because in library world there are plenty of 
users satisfaction surveys, but only a few with high 
levels of validity and reliability.

Because I am writing from Peru I am interested in adapt 
an standarized user satisfaction survey used in archives.
We have to make anual evaluation of the service quality,
so it's important to us to find out a reliable survey.

Thanks again for your time.

Carlos Vilchez-Roman
ONP ACP Archives

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