Our University Libraries are considering purchasing Reference Desk Tracker (http://www.referencedesktracker.com/) for use at the reference desks in each library. We are looking at the product and wondering if it could be customized to be a viable tool for tracking statistics in special collections and archives. If anyone on the list has experience with the product (either in special collections and archives or at a library's general reference desk), I would appreciate hearing your impressions of the product particularly in handling the more complex statistics one might keep in special collections and archives.
Thank you,
Amy Schindler
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Amy C. Schindler
Curator of Manuscripts
M.E. Grenander Department of Special Collections and Archives
University at Albany, SUNY, LE-355
1400 Washington Avenue
Albany, New York 12222
518-437-3934
http://library.albany.edu/speccoll/
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