Chuck - Seems to me that your patron is asking for extra consideration from you. Usually, extra consideration requires extra funding. Maybe you should amend your policy such that anything over 10 images a month will cost $25 per image... :) Cheers - Jill Chuck Hill <[log in to unmask]> wrote: I am considering a posting regarding a patron who has been requesting photographs from our collections. The patron has received photographs regarding the same subject from other university archives, and has stated that "I am a private collector who's hit a goldmine of shots in the university archive circuit." However, in my dealings the patron has been somewhat unreasonable by expecting us to scan and print 120 images at a reduced rate (normal rate would equal $20 per image) and all at once (our policy states that we will scan 10 images per month per patron). Jill L Schneider USGS-Alaska Technical Data Unit 4200 University Drive Anchorage AK 99508 907-786-7457 [log in to unmask] minerals.usgs.gov/west/alaska.shtml "Honor the Past, Enrich the Present, Protect the Future" A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org. For the terms of participation, please refer to http://www.archivists.org/listservs/arch_listserv_terms.asp. To subscribe or unsubscribe, send e-mail to [log in to unmask] In body of message: SUB ARCHIVES firstname lastname *or*: UNSUB ARCHIVES To post a message, send e-mail to [log in to unmask] Or to do *anything* (and enjoy doing it!), use the web interface at http://listserv.muohio.edu/archives/archives.html Problems? Send e-mail to Robert F Schmidt <[log in to unmask]>