Sorry to be so obtuse Chuck (and List) and this really isn't my area of 
expertise to begin with, but I was just wondering.  When you say "post 
a warning," (1) do you mean post a general message about this patron to 
this Listserv or another Listserv or (2) put up a notice in your 
achives with a stated policy?  It wasn't clear to me from your earlier 
message which meaning of "post" applied.  BTW, I sympathize with you, 
what this patron is asking sounds quite unreasonable.

Thanks for your patience,

Maarja
-----Original Message-----
From: Chuck Hill <[log in to unmask]>
To: [log in to unmask]
Sent: Wed, 21 Jun 2006 14:53:36 -0400
Subject: Ethics issue

I am considering a posting regarding a patron who has been requesting 
photographs from our collections. The patron has received photographs 
regarding the same subject from other university archives, and has 
stated that "I am a private collector who's hit a goldmine of shots in 
the university archive circuit." However, in my dealings the patron has 
been somewhat unreasonable by expecting us to scan and print 120 images 
at a reduced rate (normal rate would equal $20 per image) and all at 
once (our policy states that we will scan 10 images per month per 
patron). 
 
In correspondence the patron stated that two other archives had given a 
reduced rate of $10 per image (for 8X10 B&W prints) because it is a 
bulk order (when I pointed out that it in fact was not a bulk order - 
multiple copies of the same image - but a large order that would 
require more time and effort on our part, the patron became indignant 
and stated that "Other university archives have been accomodating and 
offered me reduced fees for such a 'large' order."). Upon contacting 
those institutions I discovered that $10 was the normal rate at one 
repository and the other gave reduced rates that exceeded $10. 
 
My question: 
 
Would it be ethical to post a warning of sorts that did not include the 
persons name or gender but did mention the types of images the patron 
wanted and the way that they went about trying to get reduced rates? 
 
Thanks, 
 
chuck hill 
University Archivist 
Eastern Kentucky University 
 
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