Thanks for your quick response.

The photo order information on our website already states that "Additional 
prints (same image, size & order)" are less.  We also state that "Above fees 
include all applicable taxes and are subject to change without notice."

----Original Message Follows----
From: "Lucas. Arel" <[log in to unmask]>
Reply-To: "Lucas. Arel" <[log in to unmask]>
To: [log in to unmask]
Subject: Re: Ethics issue
Date: Wed, 21 Jun 2006 12:04:28 -0700

I would suggest that if you do not have a "bulk order" policy you may wish
to define one at this point, or specify that there is no such thing.  A new
sign stating your policy might not be out of line.  If confronted, you could
always state the truth, that this patron's requests required that you state
your policy more clearly and advertise it to prevent misunderstandings.

Arel
(the usual disclaimers)
Arel Lucas, C.A.
Archives/Special Collections Librarian
Embry-Riddle Aeronautical University, Prescott Campus
-----Original Message-----
From: Archives & Archivists [mailto:[log in to unmask]] On Behalf
Of Chuck Hill
Sent: Wednesday, June 21, 2006 11:54 AM
To: [log in to unmask]
Subject: Ethics issue

I am considering a posting regarding a patron who has been requesting
photographs from our collections.  The patron has received photographs
regarding the same subject from other university archives, and has stated
that "I am a private collector who's hit a goldmine of shots in the
university archive circuit."  However, in my dealings the patron has been
somewhat unreasonable by expecting us to scan and print 120 images at a
reduced rate (normal rate would equal $20 per image) and all at once (our
policy states that we will scan 10 images per month per patron).

In correspondence the patron stated that two other archives had given a
reduced rate of $10 per image (for 8X10 B&W prints) because it is a bulk
order (when I pointed out that it in fact was not a bulk order - multiple
copies of the same image - but a large order that would require more time
and effort on our part, the patron became indignant and stated that "Other
university archives have been accomodating and offered me reduced fees for
such a 'large' order.").  Upon contacting those institutions I discovered
that $10 was the normal rate at one repository and the other gave reduced
rates that exceeded $10.

My question:

Would it be ethical to post a warning of sorts that did not include the
persons name or gender but did mention the types of images the patron wanted

and the way that they went about trying to get reduced rates?

Thanks,

chuck hill
University Archivist
Eastern Kentucky University

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A posting from the Archives & Archivists LISTSERV List sponsored by the 
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A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org.
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