Thanks for your quick response. The photo order information on our website already states that "Additional prints (same image, size & order)" are less. We also state that "Above fees include all applicable taxes and are subject to change without notice." ----Original Message Follows---- From: "Lucas. Arel" <[log in to unmask]> Reply-To: "Lucas. Arel" <[log in to unmask]> To: [log in to unmask] Subject: Re: Ethics issue Date: Wed, 21 Jun 2006 12:04:28 -0700 I would suggest that if you do not have a "bulk order" policy you may wish to define one at this point, or specify that there is no such thing. A new sign stating your policy might not be out of line. If confronted, you could always state the truth, that this patron's requests required that you state your policy more clearly and advertise it to prevent misunderstandings. Arel (the usual disclaimers) Arel Lucas, C.A. Archives/Special Collections Librarian Embry-Riddle Aeronautical University, Prescott Campus -----Original Message----- From: Archives & Archivists [mailto:[log in to unmask]] On Behalf Of Chuck Hill Sent: Wednesday, June 21, 2006 11:54 AM To: [log in to unmask] Subject: Ethics issue I am considering a posting regarding a patron who has been requesting photographs from our collections. The patron has received photographs regarding the same subject from other university archives, and has stated that "I am a private collector who's hit a goldmine of shots in the university archive circuit." However, in my dealings the patron has been somewhat unreasonable by expecting us to scan and print 120 images at a reduced rate (normal rate would equal $20 per image) and all at once (our policy states that we will scan 10 images per month per patron). In correspondence the patron stated that two other archives had given a reduced rate of $10 per image (for 8X10 B&W prints) because it is a bulk order (when I pointed out that it in fact was not a bulk order - multiple copies of the same image - but a large order that would require more time and effort on our part, the patron became indignant and stated that "Other university archives have been accomodating and offered me reduced fees for such a 'large' order."). Upon contacting those institutions I discovered that $10 was the normal rate at one repository and the other gave reduced rates that exceeded $10. My question: Would it be ethical to post a warning of sorts that did not include the persons name or gender but did mention the types of images the patron wanted and the way that they went about trying to get reduced rates? Thanks, chuck hill University Archivist Eastern Kentucky University A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org. For the terms of participation, please refer to http://www.archivists.org/listservs/arch_listserv_terms.asp. To subscribe or unsubscribe, send e-mail to [log in to unmask] In body of message: SUB ARCHIVES firstname lastname *or*: UNSUB ARCHIVES To post a message, send e-mail to [log in to unmask] Or to do *anything* (and enjoy doing it!), use the web interface at http://listserv.muohio.edu/archives/archives.html Problems? Send e-mail to Robert F Schmidt <[log in to unmask]> A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org. For the terms of participation, please refer to http://www.archivists.org/listservs/arch_listserv_terms.asp. To subscribe or unsubscribe, send e-mail to [log in to unmask] In body of message: SUB ARCHIVES firstname lastname *or*: UNSUB ARCHIVES To post a message, send e-mail to [log in to unmask] Or to do *anything* (and enjoy doing it!), use the web interface at http://listserv.muohio.edu/archives/archives.html Problems? Send e-mail to Robert F Schmidt <[log in to unmask]> A posting from the Archives & Archivists LISTSERV List sponsored by the Society of American Archivists, www.archivists.org. For the terms of participation, please refer to http://www.archivists.org/listservs/arch_listserv_terms.asp. To subscribe or unsubscribe, send e-mail to [log in to unmask] In body of message: SUB ARCHIVES firstname lastname *or*: UNSUB ARCHIVES To post a message, send e-mail to [log in to unmask] Or to do *anything* (and enjoy doing it!), use the web interface at http://listserv.muohio.edu/archives/archives.html Problems? Send e-mail to Robert F Schmidt <[log in to unmask]>