See
http://www.washingtonpost.com/wp-dyn/content/article/2006/08/17/AR200608170148
5.html
(registration required) for an interesting article, "The FBI's Upgrade That 
Wasn't
$170 Million Bought an Unusable Computer System."  It's an interesting review 
of what happened when the FBI tried to upgrade and automate its "filing 
system" and case management system.

Maarja

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