Karen, I have used a text entitled "Effective Supervision: Frontline Management Development for the '90's". By Daniel Jennings at Baylor University. It is published by West Publishing Co. 610 Opperman Drive, P.O. Box 64526, St. Paul, MN 55164-0526. It was published in 1993. It lays out the subject in the following way: Part I - The supervisor and the organization The supervisor's role TQM, Service Organizations, and Ethics The concept of organizational environment Issues in Organizational Design Part II - The Supervisor and Human Resource Development Employee training and selection Performance evaluation and employee counseling Motivation Communication Leadership Individual characteristics and work group behaviors Job Analysis and Design Power, politics and conflict Stress and change management Part III - The supervisor and issues in union relationships Union Relationships Employee safety, Health, and fair employment needs Compensation Part IV - The supervisor and Coaching subordinates Coaching subordinates Time management and career development It is a text, so it is set up for instructors to use. There is also a book called "Becoming a Manager: Mastery of a New Identity" by Linda Hill, published by Harvard Business School Press, Boston, MA. 1992. This is not a text, but it is pretty good, although aimed at the manager rather than the supervisor. Hope this helps. "Progress is impossible without change; and those who cannot change their minds cannot change anything." George Bernard Shaw Rosemary V. D'Arcy Director, The Center for Management Development College of Business Boise State University 1910 University Drive Boise, ID 83725 phone: 208 385 3369 fax: 208 385 1300 e-mail: [log in to unmask]